Summary
Analytical and client-focused Technical Support and Software professional with 3+ years of experience in IT support, CRM systems, enterprise software integrations, and troubleshooting technical issues. Comfortable across the stack — from React widgets and Next.js automations to Python services, data pipelines, and applied machine learning..
Experience
Associate Software Developer — Canadian Choice Home Services
North York, ON · Jan 2025 – Present
- Increased CRM data retrieval speed by 40% and reduced manual approval errors by 25% by developing 15+ React-based widgets backed by the Zoho API.
- Directed development of a Next.js solution that integrates Supabase with Zoho CRM for commission automation, cutting processing time by 90%.
- Architected and deployed 10+ app integrations (Twilio, Google Slides, Facebook Forms, Square, RingCentral, Google Calendar) into Zoho CRM, achieving unified data flow and improved reporting.
Business Intelligence Analyst & IT Support Co-op — Weaver Eco Home
North York, ON · Sep 2024 – Dec 2025
- Replaced manual reporting with real-time dashboards across Sales, Operations, Marketing, Customer Support, and Inventory.
- Improved ROI by 12% by tracking marketing-campaign performance and enabling data-driven decision making.
IT and Marketing Support — Weaver Eco Home
North York, ON · Jan 2024 – Aug 2024
- Managed integrations, onboarding, and Google accounts for 50+ users while ensuring 100% system accessibility and adoption.
- Provided cross-departmental IT support and training, increasing CRM-usage compliance by 40% and boosting operational efficiency.
- Implemented automation workflows in Zoho CRM, reducing manual tasks by 25%.
Associate Machine Learning Engineer — Ekbana Solutions
Kathmandu, Nepal · Jul 2021 – Apr 2023
- Contributed to research projects spanning Direct Floor Plan Estimation, visual SLAM (vSLAM), and dense 3D reconstruction.
- Integrated vSLAM with 3D reconstruction pipelines for indoor mapping use cases.
Skills
- Languages — Python, JavaScript / TypeScript, SQL, HTML, CSS
- Frameworks & Libraries — Django, React, Tailwind CSS, Vite, shadcn/ui
- AI & ML — TensorFlow, PyTorch, scikit-learn, Transformers, LangChain
- Computer Vision — OpenCV, Open3D, MediaPipe
- Cloud & Platforms — AWS, Docker, Supabase, Git
- Databases — MySQL, MongoDB
- CRM, Tools & Integrations — Zoho CRM, Zoho Desk, Zoho Analytics, Twilio, Hugging Face, Zapier, Jira
Projects
AI-Powered Customer Service & Appointment Booking System
- Integrated Twilio telephony with a fine-tuned LLaMA model to deliver automated, dynamic conversational responses on inbound calls.
- Built a Django + MySQL backend and a React frontend that enables real-time appointment booking, rescheduling, and staff overrides.
Education
Lambton College
Graduate Certificate in Artificial Intelligence and Machine Learning August 2024
Tribhuvan University
Bachelor of Engineering in Electronics and Communication